Terms of service
TERMS OF SERVICE
Effective date: October 18, 2026
Welcome to CLOUDHOOD. These Terms of Service apply to everyone who visits our website or places an order. By placing an order you agree to these terms, our Shipping Policy, Refund Policy and Privacy Policy.
1. OUR PRODUCT
CLOUDHOOD AUDIO is an oversized zip hoodie with a hidden pocket for over-ear headphones in the hood. Headphones are not included. The hoodie contains no electronics, cables or batteries.
2. MADE TO ORDER
All hoodies are made to order in small batches and shipped with free economy shipping. Orders are usually dispatched within up to 30 business days of purchase, and the total delivery time is up to 60 days from your order (details in our Shipping Policy). A delivery within this window does not constitute a breach of contract or a valid reason for a refund or chargeback.
3. IMAGES & AI-ASSISTED VISUALS
Some images on this website are created with digital and AI-assisted tools to show the product and how it is worn. They are for illustration only. The hoodie you receive may differ from the display images, including but not limited to: the exact shade, print size and placement, labels and tags, packaging design, and the manufacturer or supplier of individual components. Such differences are not considered defects. Headphones and other props shown in images are not included.
4. REVIEWS & TESTIMONIALS
Testimonials marked as “Sample review” are illustrative examples and not statements from specific customers.
5. PRICES & PROMOTIONS
Prices are shown in your selected currency and may change at any time. Promotions and bundle discounts are valid while shown on the website and cannot be applied retroactively. We reserve the right to correct pricing or description errors at any time.
6. ORDERS & CANCELLATIONS
Your order is confirmed once you receive our order confirmation email. Orders can be canceled within 24 hours of purchase. After that the order enters production and cannot be canceled or changed; our Refund Policy applies.
7. OUR RIGHT TO REFUSE OR CANCEL
We may refuse or cancel any order, for example in case of pricing or description errors, suspected fraud, unusual order quantities, or destinations we cannot reach. If we cancel a paid order, you receive a full refund.
8. SHIPPING, RETURNS & REFUNDS
Shipping is described in our Shipping Policy; returns, the 90-day guarantee and refunds in our Refund Policy.
9. ADD-ONS
Shipping Protection — free reshipment if the package is lost, stolen or damaged in transit. Priority Production — your order moves to the front of the next production batch; it does not guarantee a delivery date.
10. PRODUCT USE & CARE
Take your headphones out before washing and follow the care label. Damage caused by improper use, washing with headphones inside or modifications is not covered.
11. CUSTOMER SUPPORT
Support is provided only by email at yourshophelp@outlook.com. To receive help you must include your order number. Messages without an order number will not be answered.
12. PAYMENT DISPUTES
If there is a problem with your order, please contact us before opening a dispute or chargeback. Deliveries within the window stated in our Shipping Policy are not grounds for a dispute.
13. INTELLECTUAL PROPERTY
All designs, images, texts and branding on this website belong to CLOUDHOOD and may not be copied or used without our written permission.
14. LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for indirect, incidental or consequential damages arising from the use or misuse of our products, including damage to headphones or other devices placed in the hood. Our total liability is limited to the amount you paid for the order. Nothing in these terms limits your statutory consumer rights.
15. CHANGES TO THESE TERMS
We may update these Terms of Service at any time. The version published here at the time of your order applies to that order.
16. CONTACT
Email: yourshophelp@outlook.com — please always include your order number.