Shipping policy

SHIPPING POLICY

Last updated: October 18, 2026

1. MADE TO ORDER IN SMALL BATCHES

Every CLOUDHOOD hoodie is made to order. Your order joins the next production batch, so processing times vary with demand and we cannot give an exact ship date in advance. By purchasing you acknowledge that you are buying a made-to-order item, not a stock product.

2. FREE TRACKED SHIPPING

Shipping is free and tracked on every order to all countries available at checkout. If your country is not listed at checkout, we are not able to ship there yet.

3. DISPATCH & DELIVERY TIMES

Because shipping is free, every order travels with our free economy shipping service. Orders are usually dispatched within up to 30 business days of purchase. The total delivery time — production, dispatch and transit — is up to 60 days from your order. Many orders arrive sooner, but by completing your purchase you accept this delivery window. A delivery within it is a normal part of our made-to-order process and is not a breach of contract or a reason for a refund or chargeback. We do not offer guaranteed or expedited delivery dates.

4. PRIORITY PRODUCTION (ADD-ON)

Orders with Priority Production are moved to the front of the next production batch. It shortens the production queue for your order but does not guarantee a specific delivery date.

5. TRACKING

As soon as your order ships you receive an email with your tracking number. Tracking can take a few business days to show the first updates.

6. MULTIPLE ITEMS

Bundles may be shipped in separate packages and arrive on different days. You receive tracking for every package.

7. CUSTOMS, DUTIES & TAXES

Depending on your country, customs duties, import taxes or handling fees may be charged by local authorities. These charges are not included in the product price or shipping and are the responsibility of the customer.

8. SHIPPING ADDRESS

Please double-check your address at checkout. We are not responsible for orders shipped to an incorrectly entered address. Address changes are possible only within 24 hours of purchase — email us with your order number.

9. DELAYS OUTSIDE OUR CONTROL

Carriers, customs, weather and holidays can cause delays we cannot control. Contact us with your order number and we will check on your package.

10. LOST, STOLEN OR DAMAGED PACKAGES

Orders with Shipping Protection that are lost, stolen or damaged in transit are reshipped free of charge. Damaged or defective items are covered by our 90-day guarantee — see our Refund Policy.

11. CONTACT

Email: yourshophelp@outlook.com
Always include your order number — messages without it will not be answered.